Refund Policy
We want to clarify our policy on refunds so that there is no confusion. Please read these terms carefully BEFORE making your purchase with our products.
JLexArt is so confident in the quality of our products and support that we are willing to offer you a 7-day money back guarantee.
We can guarantee the following:
- Our products will work as described.
- Our products will include all of the features as described in our feature list.
- We will support every customer to the fullest extent possible.
Products referenced herein come with a 7-day money back guarantee, some restrictions apply, please read this policy in its entirety.
If you encounter any unfix-able issues that cannot be resolved by us or if our software does not have any features that we advertise in the features list, we will refund your money WITHIN 7 days after your purchase. Any refund requests made AFTER the 7 day period will NOT be considered for a refund.
If you fall into one or more of the below, we're sorry: You are NOT eligible for Refund.
- Your client didn't go for it
- You've downloaded our product but decided it is "Not what I need" or stop using Joomla
- Your server does not meet minimum system requirements
- Any of our product features do not meet your expectations or feature is designed to work in a different way than you expected it to work.
- You've found a different solution
- The product isn't working after you made some customizations and modifications.
- Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days.
- You are testing / using on a localhost and cannot get it to work.
- You experience script conflicts with other 3rd party software connected to or installed on your Joomla website (Templates, Components, Modules, and Plugins).
- Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days.
- Don't apply for Bundles package.
It is impossible for us to test our software on every server platform and every server configuration it may encounter. Therefore, if we are unable to get our software up and running on your server within the first 7 days after purchase, we will happily give you a refund. You will need to provide us with full access to your FTP, MySQL, and Joomla Admin consoles in order for us to fully debug and install the software. If you cannot provide us this access in a timely and cooperative manner, then we will not be able to give you a refund.
The Buyer understands that access to the support forum, downloads when the refund is processed.
A refund is only issued to the same email address & account that was used originally to make the purchase. Refunds are usually processed within 7 days.